Something wrong
with your website?
We fix it.
Website down, WordPress broken, email not sending, SSL warning, form gone quiet, DNS mess. You don't need to know what's wrong. Report what you're seeing, we review it the same business day, and you approve a fixed price before any work starts.
Powered by Virtual.Support, the team behind www.FixMyWeb.Page
What's wrong? Pick one to start your report.
Your choice pre-fills step 1 of the report. You can add more symptoms there.
Rather just email? Press the button.
Send what you're seeing and your website address to help@fixmyweb.page. A real person reads every message. For the fastest start and a ticket number, use the problem report.
Your path from problem to fixed
Six stages, and you always know which one you're in
Reporting the problem is stage one. Every stage says who's doing the work and what you can expect before moving on.
Report the problem
Describe what you see, your setup, and who we should talk to.
Triage
A real person reads your report and checks what's visible from outside.
Confirm & approve
We call or email your lead contact with the likely cause, scope and fixed price.
Diagnose & fix
We investigate and fix within the service you approved.
Handover report
Plain-English notes on what was wrong, what we changed, and what to watch.
Keep it working
Virtual.Support Care, Backup Services and Disaster Recovery keep it from happening again.
Common problems we fix
Find yours to see what usually causes it and how we handle it, or go straight to the report.
WEBSITE DOWNWebsite down?
The site won't load, for you or for everyone
What causes it →
WORDPRESSWordPress broken?
The site that used to work, doesn't
What causes it →
EMAILEmail not working?
Mail that isn't showing up where it should
What causes it →
CONTACT FORMSContact form not sending?
Submissions that never reach your inbox
What causes it →
SSLWebsite says “Not Secure”?
Visitors see a security warning, not your site
What causes it →
SPEEDWebsite painfully slow?
Pages that take too long to show up
What causes it →
DNS / DOMAINDNS what?
Something's wrong between your domain and your site
What causes it →
HACKED · PRIORITYWebsite hacked?
Signs something got into the site
What causes it →
HOSTINGHosting giving you trouble?
The account behind your website is the problem
What causes it →
CLOUDFLARECloudflare acting up?
Cloudflare is in the way, not helping
What causes it →Before problems happen
The cheapest fix is the one you never need
Hacks, failed updates and closed hosting accounts become disasters when there's no clean copy to go back to. Backup Services and a Disaster Recovery plan turn them into an inconvenience.
| When this happens | No backup, no plan | Backups + recovery plan |
|---|---|---|
| Site gets hacked | Clean it by hand or rebuild it | Restore the last clean copy, then close the hole |
| An update breaks the site | Troubleshoot while it's down | Roll back in minutes, fix it calmly |
| Host suspends or closes the account | Files and database may be gone | Bring it up on a new host from the off-site copy |
| Someone deletes a mailbox or folder | Often gone once the provider's retention ends | Restore the mailbox, file or folder |
| "Who has the logins?" | A scramble while you're offline | Written down in your recovery plan |
Three ways in, depending on how bad it is
No mystery IT bills. If more work turns out to be needed, we tell you what, why, and what it costs before we touch anything else.
One annoying thing wrong
Up to one hour of remote troubleshooting on the thing that's bugging you right now.
WordPress · Email · DNS · SSL · Domains · Forms · Plugins · Hosting · Redirects · Cloudflare · Website changes
Fix my web →Something more serious
Full diagnosis plus up to two hours of technical remediation.
Broken WordPress · Failed updates · Plugin conflicts · Website errors · DNS · SSL · Forms · Email deliverability · Backups · Malware assessment · Performance
Rescue my website →Not sure what's wrong, or what breaks next
We review everything and hand you a prioritized Web & Technology Health Report: urgent → needs attention → improvements → working well.
Website · Email · DNS · Domains · SSL · Security · Backups · Hosting · Google Business · Basic SEO
Check my business →No mystery IT bills
If we discover extra work is required, we tell you what's wrong, what needs fixing, and what it will cost. You decide whether we continue.
What you get, every time
- A real person reviewing your specific problem
- One named lead contact who gets every update
- A fixed price you approve before we start
- A plain-English report of what we found and fixed
Fixed? Now keep it that way.
www.FixMyWeb.Page is powered by Virtual.Support, which looks after your website and business technology for the long run, so the next problem gets caught before you see it.
Virtual.Support Care
Someone looking after your website: WordPress maintenance, updates, backups, monitoring, SSL monitoring, basic security monitoring, minor changes, technical support.
Keep my website working →Virtual.Support Business
One place to call when technology gets in the way of business: website, email, domains, DNS, hosting, security, backups, support, ongoing improvements.
Get Virtual.Support →