Report a problem · www.FixMyWeb.Page

What's happening?

Tell us what you see, not what you think the cause is.

Which of these sounds like your problem?pick at least one

Pick at least one, or "I don't know".

Describe what you're seeingrequired

Example: "Since this morning the homepage shows a white screen. The admin login still works."

A sentence or two is enough.

When did it start?required

Choose one, or "Not sure".

Who is affected?required

Everyone Some visitors Only us Not sure

Choose one.

Did anything change recently?optional

Most problems trace back to a recent change. Tick anything that applies.

Updates ran Something new added Moved hosting Domain, DNS or email change Someone made changes Payment or renewal issue Nothing I know of

Exact error messageoptional

Copy and paste it if you can. Even part of it helps.

How urgent is it?required

CriticalSite or email is down, or we're losing sales HighWorking, but hurting the business NormalAnnoying, needs fixing soon

Choose how urgent it is.

Your environment

Where your website, domain and email live. "Not sure" is fine on every question here.

NO PASSWORDSDon't type passwords or login details into this form. We arrange secure access after you approve the work.

Website addressrequired

Enter the website address, e.g. yourbusiness.com.

What is the site built with?

Who hosts the website?

Where is the domain registered?

Who provides email on this domain?

Is Cloudflare in use?

Yes No Not sure

Do recent backups exist?

Yes No Not sure

Which accounts can you log in to?optional

This tells us who can grant access later. Tick all that apply.

Who built or looks after the site?optional

Lead contact

One person receives every update on this ticket. Tell us who, and how they like to be reached.

Full namerequired

Enter the lead contact's name.

Roleoptional

Business namerequired

Enter the business name.

Emailrequired

Enter a valid email address. If your email is the thing that's broken, use a personal one.

Phoneoptional

Enter a phone number so we can call or text you.

Preferred way to reach yourequired

Email Phone call Text message

Choose one.

Best time to reach you

Your time zone

Can you approve costs for this work?required

Yes, I approve No, someone else does

Choose one.

Choose a service

We've recommended one based on your answers. Nothing is charged now. We confirm the fixed price with you after review.

Choose a service, or "Recommend after review".

Anything else we should know?optional

Please confirm to continue.

Review and submit

Check the details. Use Edit to change anything.

Report the problem

What's happening?

Your environment

Lead contact

Choose a service

Review and submit

Report received. A real person is on it.